New returns are defined as product purchased from Zombieproof Gear within the previous 30 days that are received by us in undamaged and salable condition. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty. For these items contact the manufacturer.
For all returns, a Return Goods Authorization must first be issued. Please contact Zombieproof Gear via email at firstname.lastname@example.org, or by phone at 412-326-ZPG1 (412-326-9741). If a return is authorized, we will give you all necessary return shipment information, which changes dependent on the item and area. The customer is responsible for all shipping costs unless prior arrangements are made.
- Special ordered product
- Electrical items
- Replacement components
- Discontinued items
- Tire Chains
- Wheels and Tires that have been mounted
- Product was installed
All returned product is assumed to be in new and salable condition unless the customer indicates otherwise at the time the RGA is requested. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.
Product that is returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the discretion of Zombieproof Gear.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.